Tech fixes · Security & Scams

# Fake Virus Warning or “Call Microsoft” Pop-Up? What to Do

It’s a scam: Microsoft and Apple never put phone numbers in warning pop-ups. Close the browser, using Task Manager if it won’t close, and don’t call the number. If you already called or let someone connect to your computer, disconnect it from the internet and get help.

Also searched as: Microsoft support scam pop-up · your computer is infected pop-up · browser locked call this number · tech support scam

- **Starting price:** From $300

- **Where:** Remote, anywhere in the U.S.

- **Quote:** Fixed price before work starts

## Try this first

- Don’t call the number or click anything in the pop-up
- Close the browser, or end it in Task Manager (Ctrl+Shift+Esc)
- Reopen the browser without restoring the last session
- Remove site notification permissions you don’t recognize
- Run a full scan with Microsoft Defender
- If you paid or gave access, call your bank and change passwords from another device

Common causes

- A malicious ad or typo website
- A full-screen pop-up designed to look locked
- Browser notifications you allowed by accident
- A remote access tool installed by a scammer

## When it’s more than a quick fix

If a scammer connected to your computer, assume they may have left software behind and seen saved passwords.

### How we fix it remotely

We remove remote access tools and malware, secure your accounts and set up protections so pop-ups like this are blocked.

Get it fixed

## How a remote fix works

1. **Tell us what’s happening:** Two minutes with the form on this page. No account needed.
2. **Get a fixed price:** A personal reply within one business day, with the price agreed before any work starts.
3. **We fix it remotely:** You approve access, follow progress and pay in your private client portal.

## Related services

- [AI Scam, Deepfake & Phishing Protection](https://wisconsintechshop.com/it-support/ai-scam-protection/): Scammers now use AI to clone voices, fake invoices and write flawless phishing emails. We lock down the accounts and payment steps they target and train your team to spot the tricks. (From $300)
- [Virus, Pop-Up & Malware Removal](https://wisconsintechshop.com/computer-repair/virus-malware-removal/): Get rid of viruses, pop-ups, fake warnings and hijacked browsers, then lock the computer down so it does not happen again. (From $125)
- [Patient Tech Help for Seniors](https://wisconsintechshop.com/computer-repair/senior-tech-help/): Patient, respectful tech help for seniors and their families: computers, tablets, phones, email, video calls and staying safe from scams. (From $100)

## Questions

### Can a pop-up really lock my computer?

No. It just fills the screen. Closing the browser ends it.

### I let them connect to my computer. What now?

Disconnect from the internet, uninstall the remote tool they used, change passwords from another device and call your bank if you paid.

### Can you fix this remotely?

We remove remote access tools and malware, secure your accounts and set up protections so pop-ups like this are blocked.

## More security & scams fixes

- [Clicked a Phishing Link or Entered Your Password](https://wisconsintechshop.com/fix/clicked-phishing-link/)
- [Got a Data Breach Alert](https://wisconsintechshop.com/fix/data-breach-alert/)
- [Cyber Insurance Questionnaire Asking About MFA, EDR and Backups](https://wisconsintechshop.com/fix/cyber-insurance-questionnaire/)
- [Team Sharing Passwords in a Spreadsheet or Group Chat](https://wisconsintechshop.com/fix/team-shares-passwords-in-spreadsheet/)

[All tech fixes](https://wisconsintechshop.com/fix/)

## Want us to just fix it?

Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a personal reply within one business day.

- Big projects and small ones are all welcome
- Fixed-price quotes, no surprise invoices
- You own your code, data and accounts
- A client portal to track progress, invoices and payments
- Rooted in Wisconsin, serving businesses nationwide

---
Source: https://wisconsintechshop.com/fix/fake-virus-warning-popup/
Contact: hello@wisconsintechshop.com · https://wisconsintechshop.com/contact/