Tech fixes · Microsoft 365 & Google Workspace

# Lost Your Phone and Can’t Sign In? Getting Past Two-Step Verification

Use a backup method, like another phone, backup codes or a security key, if you set one up. If not, your Microsoft 365 or Google admin can reset your two-step login so you can register the new phone.

Also searched as: lost authenticator phone · new phone Microsoft Authenticator · can’t get my 2FA code

- **Starting price:** From $250

- **Where:** Remote, anywhere in the U.S.

- **Quote:** Fixed price before work starts

## Try this first

- Try another sign-in method on the login screen
- Use saved backup codes
- Ask your admin to reset your two-step registration
- Register the new phone and add a backup method
- Remove the old phone from your account

Common causes

- A lost, broken or replaced phone
- The authenticator never moved to the new phone
- No backup method set up

## When it’s more than a quick fix

If the locked-out account is the only admin, recovery goes through Microsoft or Google support and takes longer.

### How we fix it remotely

We reset two-step login safely, set up backup methods for everyone and make sure your business never depends on a single admin.

### In-depth guides

- [Locked Out of Your Domain, Website or Google Business Profile? How to Get Back In](https://wisconsintechshop.com/guides/locked-out-of-domain-website-or-google-profile/)

Get it fixed

## How a remote fix works

1. **Tell us what’s happening:** Two minutes with the form on this page. No account needed.
2. **Get a fixed price:** A personal reply within one business day, with the price agreed before any work starts.
3. **We fix it remotely:** You approve access, follow progress and pay in your private client portal.

## Related services

- [Multi-Factor Authentication (MFA) Rollout](https://wisconsintechshop.com/cybersecurity/mfa-rollout/): The single best defense against stolen passwords: multi-factor sign-in on email, banking, remote access and key apps, rolled out without chaos. (From $250)
- [Microsoft 365 & Google Workspace Help](https://wisconsintechshop.com/it-support/microsoft-365-google-workspace-admin/): Set up and manage Microsoft 365 or Google Workspace: users, shared mailboxes, Teams or Drive, permissions, security and licensing that fits. (From $150)

## Questions

### Can I move Microsoft Authenticator to a new phone?

Personal accounts can be restored from the app’s backup. Work accounts usually have to be registered again, which may need an admin reset.

### Why shouldn’t a business have just one admin?

If that person loses their phone or leaves, the business can get locked out of its own accounts.

### Can you fix this remotely?

We reset two-step login safely, set up backup methods for everyone and make sure your business never depends on a single admin.

## More microsoft 365 & google workspace fixes

- [OneDrive Not Syncing](https://wisconsintechshop.com/fix/onedrive-not-syncing/)
- [Microsoft Teams Not Loading or Signing In](https://wisconsintechshop.com/fix/microsoft-teams-not-working/)
- [SharePoint or Google Drive Sharing a Mess](https://wisconsintechshop.com/fix/file-sharing-permissions-mess/)
- [Microsoft 365 Account Blocked for Suspicious Activity](https://wisconsintechshop.com/fix/microsoft-365-account-blocked/)
- [Calendar Not Syncing Between Outlook, Google and Your Phone](https://wisconsintechshop.com/fix/calendar-not-syncing/)
- [Which Microsoft 365 Plan Do You Need, and Are You Overpaying](https://wisconsintechshop.com/fix/which-microsoft-365-plan/)
- [Outlook Search Not Finding Emails](https://wisconsintechshop.com/fix/outlook-search-not-working/)
- [Locked Out of Microsoft 365 Admin](https://wisconsintechshop.com/fix/lost-microsoft-365-admin-access/)
- [Locked Out of Google Workspace Admin](https://wisconsintechshop.com/fix/lost-google-workspace-admin-access/)

[All tech fixes](https://wisconsintechshop.com/fix/)

## Want us to just fix it?

Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a personal reply within one business day.

- Big projects and small ones are all welcome
- Fixed-price quotes, no surprise invoices
- You own your code, data and accounts
- A client portal to track progress, invoices and payments
- Rooted in Wisconsin, serving businesses nationwide

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Source: https://wisconsintechshop.com/fix/lost-phone-two-step-verification/
Contact: hello@wisconsintechshop.com · https://wisconsintechshop.com/contact/