Tech fixes · Scams Targeting Seniors & Families # Parent’s Email Hacked and Sending Scams to Friends? Fix It Fast Change the email password from a trusted device, sign out every other session and turn on two-step sign-in. Then check for forwarding rules and filters the hacker added, and warn contacts not to act on the strange emails. Also searched as: mom’s email sending spam · elderly parent email hacked · friends getting weird emails from my dad · email account sending gift card requests - **Starting price:** From $250 - **Where:** Remote, anywhere in the U.S. - **Quote:** Fixed price before work starts ## Try this first - Change the password from a trusted device - Sign out of all sessions in the account’s security settings - Turn on two-step sign-in - Remove forwarding rules and filters you didn’t create - Check the recovery phone number and email - Send a short note to contacts to ignore the strange emails Common causes - A reused password exposed in a data breach - A fake sign-in page from a phishing email - A scammer with remote access to the computer - No two-step sign-in on the account ## When it’s more than a quick fix If you can’t get back in, or the recovery phone and email were changed, use the provider’s account recovery right away and get help. ### How we fix it remotely We recover and lock down the account, remove hidden rules, check the computer for whatever caused it and set up emergency access for the family. Get it fixed[Call us](https://wisconsintechshop.com/contact/#call) ## How a remote fix works 1. **Tell us what’s happening:** Two minutes with the form on this page. No account needed. 2. **Get a fixed price:** A reply within one business day, with the price agreed before any work starts. 3. **We fix it remotely:** You approve access, follow progress and pay in your private client portal. ## Related services - [Help After a Scam: Seniors & Families](https://wisconsintechshop.com/senior-safety/elder-scam-recovery-help/): Fast, calm help after a scam: we remove the scammer’s remote-access software, lock down accounts, change passwords and help the family report it and contact the bank. (From $250) - [Caregiver & Family Account Access Setup](https://wisconsintechshop.com/senior-safety/caregiver-account-access/): Set up safe, legitimate family access before it’s needed: password manager emergency access, Apple and Google legacy contacts and an organized list of the accounts a caregiver needs. (From $200) - [Scam-Proof Email for Seniors (Approved Senders Only)](https://wisconsintechshop.com/senior-safety/scam-proof-email-for-seniors/): One simple, large-print email app where only approved people get through. Scam emails, fake invoices and phishing never reach the screen, because nobody outside the list gets in. (From $350, including the app) ## Questions ### Do we need a new email address? Usually not. Once it’s secured with a new password and two-step sign-in, the existing address is fine. ### How do we stop it happening again? A password manager, two-step sign-in and email that only shows approved senders close the usual ways in. ### Can you fix this remotely? We recover and lock down the account, remove hidden rules, check the computer for whatever caused it and set up emergency access for the family. ## More scams targeting seniors & families fixes - [Parent Let a Scammer Into Their Computer](https://wisconsintechshop.com/fix/parent-gave-scammer-remote-access/) - [Got a “Grandma, I’m in Trouble” Call](https://wisconsintechshop.com/fix/grandparent-scam-call/) - [Asked to Pay With Gift Cards](https://wisconsintechshop.com/fix/gift-card-scam/) - [Fake Amazon or Refund Call About an Overpayment](https://wisconsintechshop.com/fix/fake-refund-scam/) - [Call Saying Medicare or Social Security Is Suspended](https://wisconsintechshop.com/fix/medicare-social-security-scam-call/) - [Elderly Parent Getting Scam Calls All Day](https://wisconsintechshop.com/fix/parent-gets-scam-calls-all-day/) - [Parent Keeps Getting Scam Emails](https://wisconsintechshop.com/fix/parent-gets-scam-emails/) - [Text About an Unpaid Toll or Missed Package](https://wisconsintechshop.com/fix/scam-texts-toll-package/) - [Email Saying Your Geek Squad, Norton or McAfee Plan Renewed](https://wisconsintechshop.com/fix/fake-antivirus-renewal-email/) - [Worried a Parent Is in an Online Romance Scam](https://wisconsintechshop.com/fix/romance-scam-warning-signs/) [All tech fixes](https://wisconsintechshop.com/fix/) ## Want us to just fix it? Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a reply within one business day. - Big projects and small ones are all welcome - Fixed-price quotes, no surprise invoices - You own your code, data and accounts - A client portal to track progress, invoices and payments - Rooted in Wisconsin, serving businesses nationwide Rather talk it through? [Call us](https://wisconsintechshop.com/contact/#call) --- Source: https://wisconsintechshop.com/fix/parent-email-hacked/ Contact: hello@wisconsintechshop.com · https://wisconsintechshop.com/contact/