Tech fixes · Wi-Fi, Internet & Smart Devices

# Smart Devices Offline After a New Router? How to Reconnect Them

Smart devices remember the old network name and password. The easiest fix is giving the new router the same Wi-Fi name and password as the old one, so most devices reconnect on their own; the rest need the 2.4 GHz band turned on or a quick re-add in their app.

Also searched as: smart plugs won’t connect · devices not connecting to new Wi-Fi · Ring offline after router change · Alexa devices offline

- **Starting price:** From $150

- **Where:** Remote, anywhere in the U.S.

- **Quote:** Fixed price before work starts

## Try this first

- Set the new router to the old Wi-Fi name and password, exactly
- Make sure 2.4 GHz is turned on
- Use WPA2/WPA3 mixed security instead of WPA3 only
- Power-cycle the devices that are still offline
- Re-add stubborn devices in their apps
- Consider a separate 2.4 GHz network for smart devices

Common causes

- A new network name or password
- Devices that only work on 2.4 GHz Wi-Fi
- A combined 2.4 and 5 GHz network confusing older devices
- WPA3-only security that older devices don’t support
- Too many devices for the router

## When it’s more than a quick fix

If you have dozens of devices, cameras or a smart home system, plan the router change so nothing goes dark.

### How we fix it remotely

We set up the new router to match the old one, reconnect your devices and put them on their own network for better security.

### In-depth guides

- [Doorbell Camera Keeps Going Offline? How to Fix Ring, Nest and Eufy Wi-Fi Problems](https://wisconsintechshop.com/guides/doorbell-camera-keeps-going-offline/)

Get it fixed

## How a remote fix works

1. **Tell us what’s happening:** Two minutes with the form on this page. No account needed.
2. **Get a fixed price:** A personal reply within one business day, with the price agreed before any work starts.
3. **We fix it remotely:** You approve access, follow progress and pay in your private client portal.

## Related services

- [Smart Home Setup: Lights, Locks, Thermostats & Voice Assistants](https://wisconsintechshop.com/home-network/smart-home-setup/): Smart homes without the headaches: we choose devices that work together, set them up securely and make them easy for the whole family. (From $150)
- [Router Setup & Upgrades](https://wisconsintechshop.com/home-network/router-setup-upgrade/): Old routers are slow and unsafe. We pick the right one, set it up securely and move every device over without a fuss. (From $100 plus equipment)
- [Whole-Home Wi-Fi & Mesh Network Setup](https://wisconsintechshop.com/home-network/home-wifi-setup/): Strong Wi-Fi in every room, the garage and the backyard: we plan, install and tune mesh systems and access points for real Wisconsin homes. (From $150 plus equipment)

## Questions

### Why won’t my smart plug connect to my Wi-Fi?

Most smart plugs need 2.4 GHz Wi-Fi and get confused by combined networks. Turning on a separate 2.4 GHz network usually fixes it.

### Do I have to set up every device again?

Not if the new router uses exactly the same network name and password.

### Can you fix this remotely?

We set up the new router to match the old one, reconnect your devices and put them on their own network for better security.

## More wi-fi, internet & smart devices fixes

- [Office Wi-Fi Slow or Dropping](https://wisconsintechshop.com/fix/office-wifi-slow-or-dropping/)
- [Internet Goes Down and Business Stops](https://wisconsintechshop.com/fix/backup-internet-for-business/)
- [How to Set Up Secure Guest Wi-Fi for Customers](https://wisconsintechshop.com/fix/guest-wifi-for-customers/)
- [How to Securely Access Your Office Computer From Home](https://wisconsintechshop.com/fix/remote-access-to-office-computer/)

[All tech fixes](https://wisconsintechshop.com/fix/)

## Want us to just fix it?

Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a personal reply within one business day.

- Big projects and small ones are all welcome
- Fixed-price quotes, no surprise invoices
- You own your code, data and accounts
- A client portal to track progress, invoices and payments
- Rooted in Wisconsin, serving businesses nationwide

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