Tech fixes · Windows PC Problems

# “USB Device Not Recognized”? How to Fix It on Windows

Unplug the device, restart, and try another port and cable. If several devices fail, turn off USB selective suspend and update the chipset and USB drivers; if one device fails on every computer, the device itself is the problem.

Also searched as: USB device not recognized Windows 11 · USB ports not working · USB keeps disconnecting · device descriptor request failed

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- **Quote:** Fixed price before work starts

## Try this first

- Plug straight into the computer, not a hub
- Try another cable
- Restart the computer
- In Device Manager, uninstall the unknown device and choose Scan for hardware changes
- Turn off USB selective suspend in the power plan’s advanced settings
- Update chipset drivers from the computer maker

Common causes

- A bad cable or worn port
- An unpowered hub that can’t supply enough power
- USB power saving switching ports off
- Outdated chipset or USB drivers
- A failing device

## When it’s more than a quick fix

If every USB port stops working at once, or ports feel loose or burnt, the computer needs hands-on repair.

### How we fix it remotely

We fix the drivers and power settings over Remote Help and tell you if a port or device needs replacing.

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1. **Tell us what’s happening:** Two minutes with the form on this page. No account needed.
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Most computer problems, yes. With Remote Help you watch every step, approve anything risky and end the session any time.

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## Questions

### Why does USB work after a restart and then stop?

Usually power saving switching the port off. Turning off selective suspend usually fixes it.

### Can a USB device damage my computer?

A faulty device rarely does, but stop using one that gets hot or smells burnt.

### Can you fix this remotely?

We fix the drivers and power settings over Remote Help and tell you if a port or device needs replacing.

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Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a reply within one business day.

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