Tech fixes · Spreadsheets, Data & AI

# Website Chatbot Giving Wrong Answers? How to Stop an AI From Making Things Up

Chatbots make things up when they aren’t grounded in your real information. Connect the bot to your actual policies, prices and FAQs, tell it to answer only from those sources and to say “I don’t know” otherwise, and hand off to a person for anything it can’t answer.

Also searched as: AI chatbot hallucinating · chatbot quoting wrong prices · chatbot made up a policy · improve chatbot answers

- **Starting price:** From $750

- **Where:** Remote, anywhere in the U.S.

- **Quote:** Fixed price before work starts

## Try this first

- Collect the wrong answers from your chat logs
- Give the bot your current policies, prices and FAQs as its sources
- Instruct it to answer only from those sources
- Add a handoff to a person or a contact form
- Test it with real customer questions
- Review conversations monthly and update the sources

Common causes

- The bot answering from general knowledge instead of your information
- Outdated content in its sources
- Vague instructions with no limits
- No path to a human
- No one reviewing conversations

## When it’s more than a quick fix

If the bot quotes prices, makes promises or handles bookings and payments, it needs strict grounding, testing and guardrails.

### How we fix it remotely

We rebuild or tune your chatbot on your real content, add guardrails and a human handoff, and test it before customers see it.

### In-depth guides

- [How Much Does an AI Chatbot for Your Website Cost?](https://wisconsintechshop.com/guides/ai-chatbot-for-website-cost/)
- [AI That Makes Your Business More Human, Not Less](https://wisconsintechshop.com/guides/ai-that-makes-your-business-more-human/)

Get it fixed

## How a remote fix works

1. **Tell us what’s happening:** Two minutes with the form on this page. No account needed.
2. **Get a fixed price:** A personal reply within one business day, with the price agreed before any work starts.
3. **We fix it remotely:** You approve access, follow progress and pay in your private client portal.

## Related services

- [AI Chatbot for Your Website](https://wisconsintechshop.com/ai-chatbots/ai-chatbot-for-website/): A website chatbot trained on your services, prices and policies that answers questions instantly, captures leads and books appointments 24/7. (From $750)
- [Customer Service Chatbot](https://wisconsintechshop.com/ai-chatbots/customer-service-chatbot/): Resolve common customer service questions instantly (order status, returns, hours, policies) and send the rest to your team with full context. (From $1,250)
- [Add AI to Your Website](https://wisconsintechshop.com/ai-integration/ai-website-integration/): Add AI features that help visitors buy and book (smart search, product finders, quote assistants and chat), trained on your content and connected to your systems. (From $1,000)

## Questions

### Am I responsible for what my chatbot tells customers?

Businesses have been held to their chatbot’s promises, so treat its answers like your own.

### Can a chatbot really say “I don’t know”?

Yes, when it’s grounded and instructed properly, and that beats a confident wrong answer.

### Can you fix this remotely?

We rebuild or tune your chatbot on your real content, add guardrails and a human handoff, and test it before customers see it.

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[All tech fixes](https://wisconsintechshop.com/fix/)

## Want us to just fix it?

Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a personal reply within one business day.

- Big projects and small ones are all welcome
- Fixed-price quotes, no surprise invoices
- You own your code, data and accounts
- A client portal to track progress, invoices and payments
- Rooted in Wisconsin, serving businesses nationwide

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Source: https://wisconsintechshop.com/fix/website-chatbot-wrong-answers/
Contact: hello@wisconsintechshop.com · https://wisconsintechshop.com/contact/