Tech fixes · Websites # Website Down? How to Find Out Why and Get It Back Online First check whether it’s down for everyone or just you. If it’s down for everyone, the usual causes are an expired domain or hosting plan, a broken update, a DNS change, an expired SSL certificate or a hack, and each leaves clues you can check in a few minutes. Also searched as: website not loading · my website is down · site can’t be reached · website offline - **Starting price:** From $100 - **Where:** Remote, anywhere in the U.S. - **Quote:** Fixed price before work starts ## Try this first - Check the site on your phone using cellular data and with an online “is it down” checker - Read the exact error: “site can’t be reached,” a 500 error and a security warning point to different causes - Confirm the domain and hosting are paid and active - Check your host’s status page and your email for suspension notices - Think back to what changed: an update, a new plugin or a DNS edit - Restore the latest backup if a change broke it Common causes - The domain or hosting plan expired, often from a failed card - A plugin, theme or code update broke the site - DNS records changed or nameservers moved - The hosting server is down or over its limits - The site was hacked or suspended by the host ## When it’s more than a quick fix If the host suspended the site, you see strange redirects, or no one knows the logins for the domain and hosting, it needs a careful recovery, not trial and error. ### How we fix it remotely We find the cause, restore the site from backup or fix it in place, and set up uptime monitoring so you hear about the next outage before customers do. ### In-depth guides - [“There Has Been a Critical Error on This Website”: How to Fix WordPress Fast](https://wisconsintechshop.com/guides/wordpress-critical-error-fix/) - [Locked Out of Your Domain, Website or Google Business Profile? How to Get Back In](https://wisconsintechshop.com/guides/locked-out-of-domain-website-or-google-profile/) Get it fixed ## How a remote fix works 1. **Tell us what’s happening:** Two minutes with the form on this page. No account needed. 2. **Get a fixed price:** A personal reply within one business day, with the price agreed before any work starts. 3. **We fix it remotely:** You approve access, follow progress and pay in your private client portal. ## Related services - [Website Updates & Fixes](https://wisconsintechshop.com/web-design/website-updates-fixes/): Broken form, outdated hours, a page that will not load or a site nobody knows how to edit? We fix and update existing websites quickly, on any platform. (From $100) - [Website Uptime Monitoring](https://wisconsintechshop.com/hosting/uptime-monitoring/): Know the moment your website, checkout or API goes down, with checks every few minutes, instant alerts and uptime history in your portal. (Included with hosting & care) - [WordPress Emergency Repair (Critical Errors, White Screens & Crashes)](https://wisconsintechshop.com/hosting/wordpress-emergency-repair/): When your WordPress site says “There has been a critical error,” goes blank or won’t load, we find the cause, usually a plugin, theme or PHP update, get you back online fast and make sure it doesn’t happen again. (From $250) ## Questions ### How can I tell if my website is down for everyone? Try it on your phone with Wi-Fi off, or use an online “down for everyone or just me” checker. ### Why does my website work for me but not for customers? Your browser may be showing a cached copy, or a DNS change hasn’t reached everyone yet. Checking from another network tells you which. ### Can you fix this remotely? We find the cause, restore the site from backup or fix it in place, and set up uptime monitoring so you hear about the next outage before customers do. ## More websites fixes - [Website Slow to Load](https://wisconsintechshop.com/fix/website-slow/) - [Google Says Your Site Is Dangerous or Deceptive](https://wisconsintechshop.com/fix/site-flagged-dangerous-by-google/) - [Can’t Log In to WordPress](https://wisconsintechshop.com/fix/cant-log-in-to-wordpress/) - [Website Looks Broken on Phones](https://wisconsintechshop.com/fix/website-broken-on-phones/) - [Got an ADA Website Demand Letter](https://wisconsintechshop.com/fix/ada-website-demand-letter/) - [Japanese or Spam Pages Showing for Your Site in Google](https://wisconsintechshop.com/fix/spam-pages-in-google-for-my-site/) - [Google Analytics (GA4) Not Tracking](https://wisconsintechshop.com/fix/google-analytics-not-tracking/) - [Your Web Designer Disappeared](https://wisconsintechshop.com/fix/web-designer-disappeared/) - [How to Move Your Website to a New Host Without Downtime](https://wisconsintechshop.com/fix/move-website-to-new-host/) [All tech fixes](https://wisconsintechshop.com/fix/) ## Want us to just fix it? Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a personal reply within one business day. - Big projects and small ones are all welcome - Fixed-price quotes, no surprise invoices - You own your code, data and accounts - A client portal to track progress, invoices and payments - Rooted in Wisconsin, serving businesses nationwide --- Source: https://wisconsintechshop.com/fix/website-down/ Contact: hello@wisconsintechshop.com · https://wisconsintechshop.com/contact/