Managed IT · Email & team communication

# Managed Email, Files, Team Chat & Phones

We run the tools your team talks and works in every day: company email on your own domain, calendars, shared files, Microsoft Teams, Slack or Google Chat, video meetings and your business phone system. New people are ready on day one, people who leave lose access the day they go, and your email actually gets delivered.

Also searched as: Microsoft 365 management · Google Workspace administration · managed Teams and Slack · managed VoIP phones · email management

- **Included in:** Every managed IT plan

- **Plans from:** $750/month

- **You own:** Every account

- **Support:** Remote, and on site in much of Wisconsin

- [Overview](https://wisconsintechshop.com/managed-it/)
- [Pricing](https://wisconsintechshop.com/managed-it/pricing/)
- [Tech stack](https://wisconsintechshop.com/managed-it/tech-stack/)
- [Email & team communication](https://wisconsintechshop.com/managed-it/email-and-team-communication/)
- [Website](https://wisconsintechshop.com/managed-it/website-management/)
- [CRM & business software](https://wisconsintechshop.com/managed-it/crm-and-business-software/)
- [Help desk & devices](https://wisconsintechshop.com/managed-it/help-desk-and-devices/)
- [Security & backups](https://wisconsintechshop.com/managed-it/security-and-backups/)
- [AI & automation](https://wisconsintechshop.com/managed-it/ai-and-automation/)
- [vs. in-house IT](https://wisconsintechshop.com/managed-it/vs-in-house-it/)

## What we take over

- Microsoft 365 or Google Workspace administration: people, licenses, groups and shared mailboxes
- Calendars, meeting rooms and shared contacts
- Team chat in Microsoft Teams, Slack or Google Chat: channels, guests and retention settings
- Shared files in OneDrive, SharePoint or Google Drive, with the right people seeing the right folders
- Business phones: numbers, extensions, call menus, voicemail to email and business texting registration
- Email delivery: SPF, DKIM and DMARC set up and watched, so your mail lands in inboxes
- Spam, phishing and impersonation filtering

What we can build

- Move email from GoDaddy, an old host or personal accounts to company email on your domain
- Move files off an old server, USB drives or personal Dropbox accounts into one organized place
- Team chat with channels that match how your business runs
- A cloud phone system people can use from the office, home or the road
- Shared inboxes for sales, support and billing, so nothing falls through the cracks

## The keys stay yours

- Your domain and email are registered to your company
- You hold the top admin account, and ours is separate and removable
- Your mail, chats and files can be exported at any time

[What handing you the keys means](https://wisconsintechshop.com/managed-it/tech-stack/#keys)

## Software we work with

Each links to a plain-English explanation in our software encyclopedia.

- [Business Email Hosting](https://wisconsintechshop.com/software/communication-software/business-email-hosting/)
- [Team Chat Software](https://wisconsintechshop.com/software/communication-software/team-chat/)
- [Video Conferencing Software](https://wisconsintechshop.com/software/communication-software/video-conferencing/)
- [Business Phone System (VoIP)](https://wisconsintechshop.com/software/communication-software/business-phone-system/)
- [Shared Inbox Software](https://wisconsintechshop.com/software/communication-software/shared-inbox/)
- [Business Texting Platform](https://wisconsintechshop.com/software/communication-software/business-texting-platform/)
- [Email Security Software](https://wisconsintechshop.com/software/it-security-software/email-security-software/)
- [Document Management System](https://wisconsintechshop.com/software/business-software/document-management-system/)

## Related services

Each is also available as a one-time project.

- [Microsoft 365 & Google Workspace Help](https://wisconsintechshop.com/it-support/microsoft-365-google-workspace-admin/): Set up and manage Microsoft 365 or Google Workspace: users, shared mailboxes, Teams or Drive, permissions, security and licensing that fits. (From $150)
- [Business Email Setup (Google Workspace & Microsoft 365)](https://wisconsintechshop.com/hosting/business-email-setup/): Professional email on your own domain with Google Workspace or Microsoft 365, set up with security, shared inboxes and migration from old accounts. (From $150)
- [Google Workspace & Microsoft 365 Migrations](https://wisconsintechshop.com/it-support/email-platform-migration/): Switch between Google Workspace and Microsoft 365, or merge two accounts after an acquisition, with email, calendars, contacts and files moved and people working normally the next morning. (From $500)
- [Move Email Off GoDaddy (to Microsoft 365 or Google Workspace)](https://wisconsintechshop.com/it-support/godaddy-email-migration/): Move your business email off GoDaddy to Microsoft 365 or Google Workspace that you control directly, with every message, folder and contact moved and no lost email during the switch. (From $350)
- [Business Phone Systems (VoIP)](https://wisconsintechshop.com/it-support/business-phone-systems/): Modern business phones that ring on desk phones, cell phones and computers, with auto-attendants, voicemail to email and AI answering when you want it. (From $250)
- [Email Deliverability: SPF, DKIM & DMARC Setup](https://wisconsintechshop.com/crm-marketing/email-deliverability/): Stop landing in spam. We set up SPF, DKIM and DMARC, fix sending reputation and meet Gmail, Yahoo and Microsoft sender requirements. (From $250)
- [Email Security: Phishing Filters, SPF, DKIM & DMARC](https://wisconsintechshop.com/cybersecurity/email-security/): Most attacks start with an email. We filter phishing, stop criminals from spoofing your domain and protect the inboxes that handle money. (From $250)
- [Move Your Office File Server to SharePoint, OneDrive or Google Drive](https://wisconsintechshop.com/it-support/file-server-to-cloud-migration/): Retire the aging server or shared drive in the closet. We move your files to SharePoint, OneDrive or Google Drive with the same folders and permissions, so your team can work from anywhere and you stop worrying about that box failing. (From $1,000)
- [Business Texting Registration (A2P 10DLC & Toll-Free Verification)](https://wisconsintechshop.com/crm-marketing/business-texting-registration/): Get your business texts delivered again. We register your brand and texting campaign with the carriers (A2P 10DLC) or verify your toll-free number, fix the opt-in and privacy wording that gets registrations rejected, and keep you compliant. (From $250)

## Problems this prevents

Common problems we fix for businesses without a plan, and keep from happening for businesses on one.

- [Emails Bouncing Back](https://wisconsintechshop.com/fix/emails-bouncing-back/)
- [Not Receiving Emails](https://wisconsintechshop.com/fix/not-receiving-emails/)
- [Someone Is Sending Emails Pretending to Be You](https://wisconsintechshop.com/fix/someone-spoofing-my-email-domain/)
- [Mailbox Full](https://wisconsintechshop.com/fix/mailbox-full/)
- [How to Set Up a Shared Inbox (info@ or support@) for Your Team](https://wisconsintechshop.com/fix/shared-inbox-setup/)
- [Domain Expired](https://wisconsintechshop.com/fix/domain-expired/)
- [How to Transfer a Domain to a New Registrar Without Breaking Email](https://wisconsintechshop.com/fix/transfer-domain-without-breaking-email/)
- [How to Point Your Domain to a New Website Without Breaking Email](https://wisconsintechshop.com/fix/point-domain-to-new-website/)
- [Business Email Not Working on iPhone or Android](https://wisconsintechshop.com/fix/business-email-not-working-on-phone/)
- [How to Recover Deleted Emails in Microsoft 365 or Google Workspace](https://wisconsintechshop.com/fix/recover-deleted-emails/)
- [An Employee Left](https://wisconsintechshop.com/fix/employee-left-offboarding/)
- [New Employee Starting](https://wisconsintechshop.com/fix/new-employee-tech-setup/)

[All tech fixes](https://wisconsintechshop.com/fix/)

## Plans that include this

### Essentials

From

$750/month

Small teams of about 1 to 10 people

- Help desk for every covered person, with no hourly bills
- Email, team chat, files and phones run for you
- Website hosting, updates and small changes
- Your CRM and business apps looked after
- Security, backups and device updates handled
- Your core tech stack set up and documented
- Quarterly technology review

### Growth

From

$2,000/month

Growing teams of about 10 to 25 people

- Everything in Essentials
- Priority support queue
- Build time each month for improvements
- New hires and departures handled start to finish
- One workflow automated every quarter
- Security awareness training for your team
- Monthly check-in

### Business

From

$4,500/month

Established teams of about 25 to 60 people

- Everything in Growth
- More build time for new systems and integrations
- Compliance help: HIPAA, PCI DSS and cyber insurance questionnaires
- Device buying, setup and retirement managed
- Phishing tests and security reports
- Up to three locations
- Monthly technology planning meeting

### Organization

From $7,500 to

$10,000/month

Larger organizations: 60+ people, several locations or an in-house IT team

- Everything in Business
- Top priority and a shared team channel
- Works alongside your in-house IT staff (co-managed IT)
- Any number of locations
- Incident response plan and a yearly practice run
- Yearly backup restore and disaster recovery test
- Technology roadmap and budget for leadership

[Full pricing details](https://wisconsintechshop.com/managed-it/pricing/)

## Everything else in your plan

- [Website](https://wisconsintechshop.com/managed-it/website-management/): Hosting, updates, security, backups and the changes you ask for, plus your domain, Google profile and listings.
- [CRM & business software](https://wisconsintechshop.com/managed-it/crm-and-business-software/): Your CRM, accounting connections, scheduling and the other apps you pay for: set up, connected and kept clean.
- [Help desk & devices](https://wisconsintechshop.com/managed-it/help-desk-and-devices/): A help desk for your team, plus computers, phones, printers and Wi-Fi kept updated, secure and working.
- [Security & backups](https://wisconsintechshop.com/managed-it/security-and-backups/): Multi-factor sign-in, password management, threat protection, tested backups and help with compliance and cyber insurance.
- [AI & automation](https://wisconsintechshop.com/managed-it/ai-and-automation/): Company AI accounts, a private assistant for your documents, automated busywork and an AI policy your team follows.

## Questions

### Microsoft 365 or Google Workspace: which should we use?

Both work well. Microsoft 365 suits teams that live in Word, Excel and Outlook or need the desktop Office apps. Google Workspace suits teams that work in the browser and value simplicity. We recommend one based on how your team works and what your other software connects to, and we can move you from one to the other.

### Can you move our email without losing anything?

Yes. We copy mail, calendars and contacts to the new system ahead of time, switch over at a quiet time and check every mailbox before your team logs in.

### Do you manage Slack and Teams too?

Yes. We set up channels, guest access, retention and integrations, and keep chat from turning into a second inbox nobody can search.

### What about our phone system?

We manage cloud phone systems end to end: numbers, call menus, ring groups, voicemail to email, business texting registration and moving your existing numbers so customers can still reach you.

### Is this included in every plan?

Yes. It’s part of every managed IT plan, from Essentials at $750 a month. Larger plans add more build time, priority and planning.

### Can we hire you for just this?

Yes. Each piece is also available as a one-time project; see the related services on this page. Many businesses start with one project and move to a plan once they see how we work.

## Get a free tech audit

Tell us about your team and your tech. We reply within one business day to set up a free tech audit, then send a plan and a fixed monthly price.

- A plain-English report on what you have and what needs attention
- A fixed monthly price, with no hourly bills for everyday help
- Every account stays in your company’s name
- Remote first, with on-site visits across much of Wisconsin

Rather talk it through? [Call us](https://wisconsintechshop.com/contact/#call)

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Source: https://wisconsintechshop.com/managed-it/email-and-team-communication/
Contact: hello@wisconsintechshop.com · https://wisconsintechshop.com/contact/