Managed IT · Help desk & devices

# Managed Help Desk, Computers, Printers & Wi-Fi

When something breaks, your team asks us instead of the owner. Our help desk handles everyday problems, from passwords and printers to slow laptops, mostly remotely with Remote Help, where your people see every step. We keep every computer updated and secure, set up new hires before their first day and handle hardware from purchase to retirement.

Also searched as: IT help desk · outsourced help desk · desktop support · device management · network management

- **Included in:** Every managed IT plan

- **Plans from:** $750/month

- **You own:** Every account

- **Support:** Remote, and on site in much of Wisconsin

- [Overview](https://wisconsintechshop.com/managed-it/)
- [Pricing](https://wisconsintechshop.com/managed-it/pricing/)
- [Tech stack](https://wisconsintechshop.com/managed-it/tech-stack/)
- [Email & team communication](https://wisconsintechshop.com/managed-it/email-and-team-communication/)
- [Website](https://wisconsintechshop.com/managed-it/website-management/)
- [CRM & business software](https://wisconsintechshop.com/managed-it/crm-and-business-software/)
- [Help desk & devices](https://wisconsintechshop.com/managed-it/help-desk-and-devices/)
- [Security & backups](https://wisconsintechshop.com/managed-it/security-and-backups/)
- [AI & automation](https://wisconsintechshop.com/managed-it/ai-and-automation/)
- [vs. in-house IT](https://wisconsintechshop.com/managed-it/vs-in-house-it/)

## What we take over

- Help desk through your client portal, email or a phone message, with no hourly bills for covered people
- Remote fixes with Remote Help: one-time codes, every step shown and risky changes approved first
- Windows and Mac updates, patches and health monitoring
- Company phones and tablets managed, so a lost device can be locked or wiped
- Printers, scanners and shared devices
- Office Wi-Fi, firewalls, switches and internet service
- New hire setup, and access switched off the day someone leaves

What we can build

- A standard setup, so every computer is configured the same secure way
- Device management (MDM) for laptops, phones and tablets
- Office network upgrades: business Wi-Fi, guest networks and secure remote access
- Equipment recommendations, buying and setup, shipped ready to use

## The keys stay yours

- Device management and admin accounts in your company’s name
- An inventory of every computer, phone and license you own
- Network passwords and settings stored in your company password vault

[What handing you the keys means](https://wisconsintechshop.com/managed-it/tech-stack/#keys)

## Software we work with

Each links to a plain-English explanation in our software encyclopedia.

- [Remote Monitoring & Management (RMM)](https://wisconsintechshop.com/software/it-security-software/rmm-software/)
- [Mobile Device Management (MDM)](https://wisconsintechshop.com/software/it-security-software/mdm-software/)
- [Patch Management Software](https://wisconsintechshop.com/software/it-security-software/patch-management/)
- [Help Desk & Ticketing Software](https://wisconsintechshop.com/software/business-software/help-desk-software/)
- [Network Monitoring Software](https://wisconsintechshop.com/software/it-security-software/network-monitoring/)
- [Firewall & UTM](https://wisconsintechshop.com/software/it-security-software/firewall-utm/)

Remote fixes use [Remote Help](https://wisconsintechshop.com/remote-help/): you start each session with a one-time code and see every step.

## Related services

Each is also available as a one-time project.

- [Small Business IT Support](https://wisconsintechshop.com/it-support/small-business-it-support/): Friendly IT support for offices and shops without an IT person: computers, email, Wi-Fi, printers, accounts, backups and security, handled. (From $100/hr)
- [Remote Tech Support for Home & Home Office](https://wisconsintechshop.com/computer-repair/remote-tech-support/): Fast help without a visit: with your permission, we connect securely to your computer with our Remote Help app and fix software, email, printing and account problems while you watch. (From $100)
- [Computer Setup, Upgrades & Data Transfers](https://wisconsintechshop.com/it-support/computer-setup-upgrades/): New computers set up right: data moved, software installed, printers connected, security turned on and old machines wiped safely. (From $125 per computer)
- [Business Wi-Fi & Network Setup](https://wisconsintechshop.com/it-support/network-wifi-setup/): Fast, secure Wi-Fi and networks for offices, shops, restaurants and shop floors, with separate guest Wi-Fi and coverage that reaches the back room. (From $250)
- [New Computer Setup & Data Transfer](https://wisconsintechshop.com/computer-repair/new-pc-setup/): Your new computer, ready on day one: files, photos, email, passwords and printers moved over, junk removed and protection turned on. (From $125)
- [Printer Setup & Troubleshooting](https://wisconsintechshop.com/computer-repair/printer-help/): Printer offline again? We set up and fix home and office printers, scanners and label printers so everyone can print from every device. (From $100)
- [Windows 10 End of Support & Windows 11 Upgrades](https://wisconsintechshop.com/computer-repair/windows-11-upgrade/): Windows 10 no longer gets regular security updates. We check which computers can move to Windows 11, upgrade them safely and help you replace the ones that cannot. (From $100 per computer)
- [Mac Repair & Support](https://wisconsintechshop.com/computer-repair/mac-repair-support/): Help for Mac users: slow MacBooks, storage full, iCloud and email trouble, data moves, printer setup and Apple account headaches. (From $100)
- [POS, Printer & Device Setup](https://wisconsintechshop.com/it-support/pos-device-setup/): Point-of-sale systems, card readers, receipt and kitchen printers, label printers and tablets set up correctly and connected to your network. (From $150)

## Problems this prevents

Common problems we fix for businesses without a plan, and keep from happening for businesses on one.

- [Computer Running Slow](https://wisconsintechshop.com/fix/computer-running-slow/)
- [Windows Update Stuck or Failing](https://wisconsintechshop.com/fix/windows-update-stuck/)
- [C: Drive Full](https://wisconsintechshop.com/fix/c-drive-full/)
- [Printer Says Offline](https://wisconsintechshop.com/fix/printer-offline/)
- [Scan to Email Stopped Working](https://wisconsintechshop.com/fix/scan-to-email-stopped-working/)
- [Moving to a New Computer](https://wisconsintechshop.com/fix/move-to-new-computer/)
- [Computer Asking for a BitLocker Recovery Key](https://wisconsintechshop.com/fix/bitlocker-recovery-key/)
- [No Sound on Your Windows PC](https://wisconsintechshop.com/fix/no-sound-windows/)
- [Laptop Wi-Fi Keeps Disconnecting](https://wisconsintechshop.com/fix/laptop-wifi-keeps-disconnecting/)
- [Wi-Fi Connected but No Internet](https://wisconsintechshop.com/fix/connected-but-no-internet/)
- [Blue Screen Errors on Windows](https://wisconsintechshop.com/fix/blue-screen-errors/)
- [Computer Restarts or Freezes on Its Own](https://wisconsintechshop.com/fix/computer-randomly-restarts/)

[All tech fixes](https://wisconsintechshop.com/fix/)

## Plans that include this

### Essentials

From

$750/month

Small teams of about 1 to 10 people

- Help desk for every covered person, with no hourly bills
- Email, team chat, files and phones run for you
- Website hosting, updates and small changes
- Your CRM and business apps looked after
- Security, backups and device updates handled
- Your core tech stack set up and documented
- Quarterly technology review

### Growth

From

$2,000/month

Growing teams of about 10 to 25 people

- Everything in Essentials
- Priority support queue
- Build time each month for improvements
- New hires and departures handled start to finish
- One workflow automated every quarter
- Security awareness training for your team
- Monthly check-in

### Business

From

$4,500/month

Established teams of about 25 to 60 people

- Everything in Growth
- More build time for new systems and integrations
- Compliance help: HIPAA, PCI DSS and cyber insurance questionnaires
- Device buying, setup and retirement managed
- Phishing tests and security reports
- Up to three locations
- Monthly technology planning meeting

### Organization

From $7,500 to

$10,000/month

Larger organizations: 60+ people, several locations or an in-house IT team

- Everything in Business
- Top priority and a shared team channel
- Works alongside your in-house IT staff (co-managed IT)
- Any number of locations
- Incident response plan and a yearly practice run
- Yearly backup restore and disaster recovery test
- Technology roadmap and budget for leadership

[Full pricing details](https://wisconsintechshop.com/managed-it/pricing/)

## Everything else in your plan

- [Email & team communication](https://wisconsintechshop.com/managed-it/email-and-team-communication/): Microsoft 365 or Google Workspace, team chat, video meetings, shared files and business phones, run for you.
- [Website](https://wisconsintechshop.com/managed-it/website-management/): Hosting, updates, security, backups and the changes you ask for, plus your domain, Google profile and listings.
- [CRM & business software](https://wisconsintechshop.com/managed-it/crm-and-business-software/): Your CRM, accounting connections, scheduling and the other apps you pay for: set up, connected and kept clean.
- [Security & backups](https://wisconsintechshop.com/managed-it/security-and-backups/): Multi-factor sign-in, password management, threat protection, tested backups and help with compliance and cyber insurance.
- [AI & automation](https://wisconsintechshop.com/managed-it/ai-and-automation/): Company AI accounts, a private assistant for your documents, automated busywork and an AI policy your team follows.

## Questions

### How does our team ask for help?

However is easiest: the client portal, email or a phone message. Every request is tracked in your portal, so you can see what was asked, what was done and when.

### Do you come on site?

Most problems are fixed remotely, which is faster. When something needs hands, we come on site across much of Wisconsin. Elsewhere we ship pre-configured equipment or arrange local hands.

### Do you support Macs and phones?

Yes. Windows PCs, Macs, iPhones, Android phones, iPads and Chromebooks can all be covered.

### Is this included in every plan?

Yes. It’s part of every managed IT plan, from Essentials at $750 a month. Larger plans add more build time, priority and planning.

### Can we hire you for just this?

Yes. Each piece is also available as a one-time project; see the related services on this page. Many businesses start with one project and move to a plan once they see how we work.

## Get a free tech audit

Tell us about your team and your tech. We reply within one business day to set up a free tech audit, then send a plan and a fixed monthly price.

- A plain-English report on what you have and what needs attention
- A fixed monthly price, with no hourly bills for everyday help
- Every account stays in your company’s name
- Remote first, with on-site visits across much of Wisconsin

Rather talk it through? [Call us](https://wisconsintechshop.com/contact/#call)

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Source: https://wisconsintechshop.com/managed-it/help-desk-and-devices/
Contact: hello@wisconsintechshop.com · https://wisconsintechshop.com/contact/