Business Operations Software · Customers & sales

# Help Desk & Ticketing Software

Software that turns customer emails, chats and calls into tickets so a support team can track, assign and resolve every request.

Also searched as: ticketing system · customer support software

## What it does

- Shared inbox and tickets
- Assignment and SLAs
- Saved replies
- Help center
- Satisfaction surveys

### Who uses it

Support teams, IT departments and any business fielding lots of questions.

### Well-known examples

Zendesk · Freshdesk · Help Scout · Intercom · Gorgias

How AI is changing it

AI agents now resolve a large share of routine tickets on their own and draft replies for the rest.

## Buy, build or connect?

- [Customer Service Chatbot](https://wisconsintechshop.com/ai-chatbots/customer-service-chatbot/): Resolve common customer service questions instantly (order status, returns, hours, policies) and send the rest to your team with full context. (From $1,250)
- [AI Customer Service System (Omnichannel Help Desk)](https://wisconsintechshop.com/custom-software/ai-customer-service-platform/): One help desk for email, chat, text, phone and social, with AI that answers routine questions, drafts replies for agents, routes the rest and shows what customers ask about most. (From $1,500)
- [AI for Customer Service Teams](https://wisconsintechshop.com/ai-for-business/ai-for-customer-service/): AI that answers routine questions instantly, drafts replies for agents and routes complex issues to the right person, so your team has time for the conversations that matter. (From $1,000)

## Related software

- [CRM Software](https://wisconsintechshop.com/software/business-software/crm-software/)
- [CPQ & Quoting Software](https://wisconsintechshop.com/software/business-software/cpq-software/)
- [Proposal Software](https://wisconsintechshop.com/software/business-software/proposal-software/)
- [Customer Portal](https://wisconsintechshop.com/software/business-software/customer-portal-software/)
- [Appointment Scheduling & Booking Software](https://wisconsintechshop.com/software/business-software/appointment-scheduling/)

## Questions about help desk & ticketing software

### What is help desk & ticketing software?

Software that turns customer emails, chats and calls into tickets so a support team can track, assign and resolve every request.

### How is AI changing help desk & ticketing software?

AI agents now resolve a large share of routine tickets on their own and draft replies for the rest.

## Need help desk & ticketing software set up, connected or built?

Tell us what you use today and what you need it to do. We will tell you honestly whether to buy, build or connect, with a fixed quote.

- Big projects and small ones are all welcome
- Fixed-price quotes, no surprise invoices
- You own your code, data and accounts
- A client portal to track progress, invoices and payments
- Rooted in Wisconsin, serving businesses nationwide

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Source: https://wisconsintechshop.com/software/business-software/help-desk-software/
Contact: hello@wisconsintechshop.com · https://wisconsintechshop.com/contact/