Communication, Phones & Email Software · Phones, texting & fax

# Contact Center Software (CCaaS)

Cloud software for support and sales teams that handle many calls, chats and messages, with queues, routing, recording and performance reporting.

Also searched as: CCaaS · call center software

## What it does

- Queues and skills-based routing
- Voice, chat, email and text in one place
- Call recording and quality reviews
- Real-time dashboards
- CRM integration

### Who uses it

Support centers, utilities, health systems and growing service businesses.

### Well-known examples

Genesys Cloud · Five9 · NICE CXone · Amazon Connect · Talkdesk

How AI is changing it

AI agents now handle routine contacts end to end and coach human agents live on the rest.

## Buy, build or connect?

- [AI Customer Service System (Omnichannel Help Desk)](https://wisconsintechshop.com/custom-software/ai-customer-service-platform/): One help desk for email, chat, text, phone and social, with AI that answers routine questions, drafts replies for agents, routes the rest and shows what customers ask about most. (From $1,500)
- [Business Phone Systems (VoIP)](https://wisconsintechshop.com/it-support/business-phone-systems/): Modern business phones that ring on desk phones, cell phones and computers, with auto-attendants, voicemail to email and AI answering when you want it. (From $250)
- [AI Voice Agents for Business](https://wisconsintechshop.com/ai-for-business/ai-voice-agents/): Natural-sounding AI voice agents that answer, route and resolve calls 24/7 (scheduling, order status, FAQs) and hand off to people with full context. (From $1,250)

## Related software

- [Business Phone System (VoIP)](https://wisconsintechshop.com/software/communication-software/business-phone-system/)
- [Business Texting Platform](https://wisconsintechshop.com/software/communication-software/business-texting-platform/)
- [Online Fax Service](https://wisconsintechshop.com/software/communication-software/cloud-fax/)

## Questions about contact center software (CCaaS)

### What is contact center software (CCaaS)?

Cloud software for support and sales teams that handle many calls, chats and messages, with queues, routing, recording and performance reporting.

### How is AI changing contact center software (CCaaS)?

AI agents now handle routine contacts end to end and coach human agents live on the rest.

## Need contact center software (CCaaS) set up, connected or built?

Tell us what you use today and what you need it to do. We will tell you honestly whether to buy, build or connect, with a fixed quote.

- Big projects and small ones are all welcome
- Fixed-price quotes, no surprise invoices
- You own your code, data and accounts
- A client portal to track progress, invoices and payments
- Rooted in Wisconsin, serving businesses nationwide

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Source: https://wisconsintechshop.com/software/communication-software/contact-center-software/
Contact: hello@wisconsintechshop.com · https://wisconsintechshop.com/contact/