IT & Cybersecurity Software · Backup, monitoring & IT management

# IT Service Management (ITSM)

Software for handling IT requests and incidents: tickets, a self-service portal, asset records, changes and knowledge articles.

Also searched as: ITSM · IT help desk software

## What it does

- Tickets and SLAs
- Self-service portal
- Asset records
- Change management
- Knowledge base

### Who uses it

IT departments and IT service providers.

### Well-known examples

ServiceNow · Jira Service Management · Freshservice · ManageEngine ServiceDesk Plus

How AI is changing it

AI agents now resolve common requests like password resets and access requests without a technician.

## Buy, build or connect?

- [Small Business IT Support](https://wisconsintechshop.com/it-support/small-business-it-support/): Friendly IT support for offices and shops without an IT person: computers, email, Wi-Fi, printers, accounts, backups and security, handled. (From $100/hr)
- [Internal AI Assistant for Employees (Slack & Teams)](https://wisconsintechshop.com/ai-chatbots/internal-ai-assistant/): An AI assistant inside Slack or Microsoft Teams that answers HR, IT and process questions, finds documents and runs simple tasks for employees. (From $1,250)

## Related software

- [Backup & Disaster Recovery Software](https://wisconsintechshop.com/software/it-security-software/backup-disaster-recovery/)
- [Remote Monitoring & Management (RMM)](https://wisconsintechshop.com/software/it-security-software/rmm-software/)
- [Network Monitoring Software](https://wisconsintechshop.com/software/it-security-software/network-monitoring/)
- [PSA for IT Providers](https://wisconsintechshop.com/software/it-security-software/psa-software/)

## Questions about IT service management (ITSM)

### What is IT service management (ITSM)?

Software for handling IT requests and incidents: tickets, a self-service portal, asset records, changes and knowledge articles.

### How is AI changing IT service management (ITSM)?

AI agents now resolve common requests like password resets and access requests without a technician.

## Need IT service management (ITSM) set up, connected or built?

Tell us what you use today and what you need it to do. We will tell you honestly whether to buy, build or connect, with a fixed quote.

- Big projects and small ones are all welcome
- Fixed-price quotes, no surprise invoices
- You own your code, data and accounts
- A client portal to track progress, invoices and payments
- Rooted in Wisconsin, serving businesses nationwide

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Source: https://wisconsintechshop.com/software/it-security-software/itsm-software/
Contact: hello@wisconsintechshop.com · https://wisconsintechshop.com/contact/