Tech fixes · Wi-Fi, Internet & Smart Devices
Smart Devices Offline After a New Router? How to Reconnect Them
Smart devices remember the old network name and password. The easiest fix is giving the new router the same Wi-Fi name and password as the old one, so most devices reconnect on their own; the rest need the 2.4 GHz band turned on or a quick re-add in their app.
Also searched as: smart plugs won’t connect · devices not connecting to new Wi-Fi · Ring offline after router change · Alexa devices offline
- Starting price
- From $150
- Where
- Remote, anywhere in the U.S.
- Quote
- Fixed price before work starts
Try this first
- Set the new router to the old Wi-Fi name and password, exactly
- Make sure 2.4 GHz is turned on
- Use WPA2/WPA3 mixed security instead of WPA3 only
- Power-cycle the devices that are still offline
- Re-add stubborn devices in their apps
- Consider a separate 2.4 GHz network for smart devices
When it’s more than a quick fix
If you have dozens of devices, cameras or a smart home system, plan the router change so nothing goes dark.
How we fix it remotely
We set up the new router to match the old one, reconnect your devices and put them on their own network for better security.
In-depth guides
How a remote fix works
- 1
Tell us what’s happening
Two minutes with the form on this page. No account needed.
- 2
Get a fixed price
A personal reply within one business day, with the price agreed before any work starts.
- 3
We fix it remotely
You approve access, follow progress and pay in your private client portal.
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Questions
Why won’t my smart plug connect to my Wi-Fi?
Most smart plugs need 2.4 GHz Wi-Fi and get confused by combined networks. Turning on a separate 2.4 GHz network usually fixes it.
Do I have to set up every device again?
Not if the new router uses exactly the same network name and password.
Can you fix this remotely?
We set up the new router to match the old one, reconnect your devices and put them on their own network for better security.
Want us to just fix it?
Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a personal reply within one business day.
- Big projects and small ones are all welcome
- Fixed-price quotes, no surprise invoices
- You own your code, data and accounts
- A client portal to track progress, invoices and payments
- Rooted in Wisconsin, serving businesses nationwide