Business Operations Software · Projects, jobs & knowledge
Knowledge Base & Wiki Software
Software for writing, organizing and searching a company’s procedures, policies and reference information, for staff or for customers.
Also searched as: wiki · documentation software · SOP software
What it does
- Pages and nested spaces
- Search
- Templates for SOPs
- Permissions
- Public help center
Who uses it
Support, operations and HR teams; companies publishing help centers.
Well-known examples
Notion · Confluence · Guru · Zendesk Guide · Document360
Buy, build or connect?
Private ChatGPT for Your Business (Company Knowledge AI)
A private, ChatGPT-style assistant that knows your business. Your team asks questions in plain English, and it answers from your own documents, procedures, customer records and policies, cites the source and only shows people what they are allowed to see.
Employee Portal & Intranet
A simple, mobile-friendly employee portal for announcements, schedules, documents, training, forms and requests, even for frontline teams without email.
Internal AI Assistant for Employees (Slack & Teams)
An AI assistant inside Slack or Microsoft Teams that answers HR, IT and process questions, finds documents and runs simple tasks for employees.
Questions about knowledge base & wiki software
What is knowledge base & wiki software?
Software for writing, organizing and searching a company’s procedures, policies and reference information, for staff or for customers.
How is AI changing knowledge base & wiki software?
AI now answers questions from the knowledge base directly, and a private company assistant can search it alongside email, tickets and files.
Need knowledge base & wiki software set up, connected or built?
Tell us what you use today and what you need it to do. We will tell you honestly whether to buy, build or connect, with a fixed quote.
- Big projects and small ones are all welcome
- Fixed-price quotes, no surprise invoices
- You own your code, data and accounts
- A client portal to track progress, invoices and payments
- Rooted in Wisconsin, serving businesses nationwide