Tech fixes · Spreadsheets, Data & AI

Website Chatbot Giving Wrong Answers? How to Stop an AI From Making Things Up

Chatbots make things up when they aren’t grounded in your real information. Connect the bot to your actual policies, prices and FAQs, tell it to answer only from those sources and to say “I don’t know” otherwise, and hand off to a person for anything it can’t answer.

Also searched as: AI chatbot hallucinating · chatbot quoting wrong prices · chatbot made up a policy · improve chatbot answers

Get it fixed Try this first

Starting price: From $750
Where: Remote, anywhere in the U.S.
Quote: Fixed price before work starts

Try this first

Collect the wrong answers from your chat logs
Give the bot your current policies, prices and FAQs as its sources
Instruct it to answer only from those sources
Add a handoff to a person or a contact form
Test it with real customer questions
Review conversations monthly and update the sources

When it’s more than a quick fix

If the bot quotes prices, makes promises or handles bookings and payments, it needs strict grounding, testing and guardrails.

How we fix it remotely

We rebuild or tune your chatbot on your real content, add guardrails and a human handoff, and test it before customers see it.

In-depth guides

Get it fixed

How a remote fix works

1
Tell us what’s happening
Two minutes with the form on this page. No account needed.
2
Get a fixed price
A personal reply within one business day, with the price agreed before any work starts.
3
We fix it remotely
You approve access, follow progress and pay in your private client portal.

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Questions

Am I responsible for what my chatbot tells customers?

Businesses have been held to their chatbot’s promises, so treat its answers like your own.

Can a chatbot really say “I don’t know”?

Yes, when it’s grounded and instructed properly, and that beats a confident wrong answer.

Can you fix this remotely?