Tech fixes · Websites

Got an ADA Website Demand Letter? What to Do Next

Don’t ignore it, and talk to a lawyer about the letter itself. On the technical side, these letters usually cite WCAG, the accessibility guidelines that courts and the Department of Justice refer to, and the fix is a real audit and repair of your site, not a plug-in widget.

Also searched as: website accessibility lawsuit · ADA website complaint · WCAG demand letter · website not accessible

Get it fixed Try this first

Starting price: From $750
Where: Remote, anywhere in the U.S.
Quote: Fixed price before work starts

Try this first

Send the letter to a lawyer and note any deadlines
Run a free scan with a tool like WAVE or axe to see the scale of the problem
Try using the site with only a keyboard
Fix alt text, contrast, labels and headings first
Document what you fix and when
Add an accessibility statement with a way to report problems

When it’s more than a quick fix

If a lawsuit has been filed, or the site has many templates, forms or PDFs, you need a full audit against WCAG 2.1 or 2.2 AA and a documented fix plan.

How we fix it remotely

We audit the site against WCAG, fix the code and content, and give you a written report your lawyer can use. We don’t give legal advice.

In-depth guides

ADA Website Rules for Wisconsin Towns, Villages & Counties

Get it fixed

How a remote fix works

1
Tell us what’s happening
Two minutes with the form on this page. No account needed.
2
Get a fixed price
A personal reply within one business day, with the price agreed before any work starts.
3
We fix it remotely
You approve access, follow progress and pay in your private client portal.

Related services

ADA Website Compliance & WCAG Accessibility

Accessibility audits and fixes that bring your website to WCAG 2.1 AA, so customers with disabilities can use it and your legal risk goes down.

From $750

Website Updates & Fixes

Broken form, outdated hours, a page that will not load or a site nobody knows how to edit? We fix and update existing websites quickly, on any platform.

From $100

Website Redesign Services

Modernize an outdated, slow or hard-to-update website without losing the Google rankings and leads your current site already earns.

From $1,500

Questions

Will an accessibility overlay widget protect me?

Overlays don’t fix the underlying code, and sites using them still receive demand letters and lawsuits.

What standard should my website meet?

Most letters and settlements point to WCAG 2.1 Level AA, and many now cite WCAG 2.2.

Can you fix this remotely?