Tech fixes · Websites

Website Down? How to Find Out Why and Get It Back Online

First check whether it’s down for everyone or just you. If it’s down for everyone, the usual causes are an expired domain or hosting plan, a broken update, a DNS change, an expired SSL certificate or a hack, and each leaves clues you can check in a few minutes.

Also searched as: website not loading · my website is down · site can’t be reached · website offline

Get it fixed Try this first

Starting price: From $100
Where: Remote, anywhere in the U.S.
Quote: Fixed price before work starts

Try this first

Check the site on your phone using cellular data and with an online “is it down” checker
Read the exact error: “site can’t be reached,” a 500 error and a security warning point to different causes
Confirm the domain and hosting are paid and active
Check your host’s status page and your email for suspension notices
Think back to what changed: an update, a new plugin or a DNS edit
Restore the latest backup if a change broke it

When it’s more than a quick fix

If the host suspended the site, you see strange redirects, or no one knows the logins for the domain and hosting, it needs a careful recovery, not trial and error.

How we fix it remotely

We find the cause, restore the site from backup or fix it in place, and set up uptime monitoring so you hear about the next outage before customers do.

In-depth guides

Get it fixed

How a remote fix works

1
Tell us what’s happening
Two minutes with the form on this page. No account needed.
2
Get a fixed price
A personal reply within one business day, with the price agreed before any work starts.
3
We fix it remotely
You approve access, follow progress and pay in your private client portal.

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Questions

How can I tell if my website is down for everyone?

Try it on your phone with Wi-Fi off, or use an online “down for everyone or just me” checker.

Why does my website work for me but not for customers?

Your browser may be showing a cached copy, or a DNS change hasn’t reached everyone yet. Checking from another network tells you which.

Can you fix this remotely?