Tech fixes · Payments & Accounting

Customers’ Cards Declined at Checkout? How to Find the Cause

Look up the decline reason in your payment dashboard. Some declines come from the customer’s bank and are out of your hands; others come from your own fraud rules, address checks, a broken checkout or account restrictions, and those you can fix.

Also searched as: payment declined online · card declined on Stripe · customers can’t pay on my website · checkout payment failed

Get it fixed Try this first

Starting price: From $750
Where: Remote, anywhere in the U.S.
Quote: Fixed price before work starts

Try this first

Open the failed payments in your processor dashboard and read the decline codes
Separate bank declines from blocks by your own rules
Check whether your fraud and ZIP code rules are too strict
Run a test payment and check the browser console for checkout errors
Check your account for warnings or holds
Offer Apple Pay, Google Pay or another payment method

When it’s more than a quick fix

If many customers fail at once, or your account shows restrictions, it’s an integration or account problem that costs sales by the hour.

How we fix it remotely

We diagnose decline patterns, fix the checkout and fraud settings, and add wallets and backup payment methods so more payments go through.

In-depth guides

Stripe Account Under Review or Payouts Paused? How to Respond

Get it fixed

How a remote fix works

1
Tell us what’s happening
Two minutes with the form on this page. No account needed.
2
Get a fixed price
A personal reply within one business day, with the price agreed before any work starts.
3
We fix it remotely
You approve access, follow progress and pay in your private client portal.

Related services

Payment Gateway Integration

Integrate Stripe, Square, PayPal, Authorize.net or Braintree into your website, app or software, with secure tokenized payments and clean reporting.

From $750

Payment Fraud & Chargeback Prevention

Cut fraudulent orders and chargebacks with tuned fraud rules, verification steps and dispute workflows, without blocking good customers.

From $450

Stripe Integration Services

Connect Stripe to your website, app or point of sale the right way: checkout, subscriptions, invoices and webhooks that update your systems and reconcile cleanly.

From $750

Questions

What does “do not honor” mean?

The customer’s bank declined the charge without giving a reason. The customer needs to call their bank or use another card.

Do Apple Pay and Google Pay help?

Often, yes. Wallet payments are authenticated on the device, which can mean fewer declines.

Can you fix this remotely?