Tech fixes · Microsoft 365 & Google Workspace
Lost Your Phone and Can’t Sign In? Getting Past Two-Step Verification
Use a backup method, like another phone, backup codes or a security key, if you set one up. If not, your Microsoft 365 or Google admin can reset your two-step login so you can register the new phone.
Also searched as: lost authenticator phone · new phone Microsoft Authenticator · can’t get my 2FA code
- Starting price
- From $250
- Where
- Remote, anywhere in the U.S.
- Quote
- Fixed price before work starts
Try this first
- Try another sign-in method on the login screen
- Use saved backup codes
- Ask your admin to reset your two-step registration
- Register the new phone and add a backup method
- Remove the old phone from your account
When it’s more than a quick fix
If the locked-out account is the only admin, recovery goes through Microsoft or Google support and takes longer.
How we fix it remotely
We reset two-step login safely, set up backup methods for everyone and make sure your business never depends on a single admin.
In-depth guides
How a remote fix works
- 1
Tell us what’s happening
Two minutes with the form on this page. No account needed.
- 2
Get a fixed price
A personal reply within one business day, with the price agreed before any work starts.
- 3
We fix it remotely
You approve access, follow progress and pay in your private client portal.
Related services
Multi-Factor Authentication (MFA) Rollout
The single best defense against stolen passwords: multi-factor sign-in on email, banking, remote access and key apps, rolled out without chaos.
Microsoft 365 & Google Workspace Help
Set up and manage Microsoft 365 or Google Workspace: users, shared mailboxes, Teams or Drive, permissions, security and licensing that fits.
Questions
Can I move Microsoft Authenticator to a new phone?
Personal accounts can be restored from the app’s backup. Work accounts usually have to be registered again, which may need an admin reset.
Why shouldn’t a business have just one admin?
If that person loses their phone or leaves, the business can get locked out of its own accounts.
Can you fix this remotely?
We reset two-step login safely, set up backup methods for everyone and make sure your business never depends on a single admin.
More microsoft 365 & google workspace fixes
- OneDrive Not Syncing
- Microsoft Teams Not Loading or Signing In
- SharePoint or Google Drive Sharing a Mess
- Microsoft 365 Account Blocked for Suspicious Activity
- Calendar Not Syncing Between Outlook, Google and Your Phone
- Which Microsoft 365 Plan Do You Need, and Are You Overpaying
- Outlook Search Not Finding Emails
- Locked Out of Microsoft 365 Admin
- Locked Out of Google Workspace Admin
Want us to just fix it?
Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a personal reply within one business day.
- Big projects and small ones are all welcome
- Fixed-price quotes, no surprise invoices
- You own your code, data and accounts
- A client portal to track progress, invoices and payments
- Rooted in Wisconsin, serving businesses nationwide