Tech fixes · Computers & Printers
Scan to Email Stopped Working? How to Fix Copier and Scanner Email
Many scan-to-email failures happen because Microsoft 365 and Google have been switching off the old password-only sign-in that scanners used. Update the scanner to use modern sign-in, use an approved SMTP relay, or switch to scanning into a cloud folder.
Also searched as: scanner can’t send email · copier scan to email Microsoft 365 · SMTP authentication failed scanner · scan to email Gmail not working
- Starting price
- From $100
- Where
- Remote, anywhere in the U.S.
- Quote
- Fixed price before work starts
Try this first
- Print or check the scanner’s error message or log
- Check for a firmware update with modern sign-in support
- Ask your Microsoft 365 or Google admin how outgoing mail from devices is allowed
- Set up an SMTP relay or another approved sending method
- Consider scanning to OneDrive, SharePoint, Google Drive or a network folder instead
- Send a test scan to an inside and an outside address
When it’s more than a quick fix
If you have several copiers, or scanners send to customers or outside addresses, the relay needs to be set up securely by an admin.
How we fix it remotely
We set up a secure relay or modern sign-in, configure every scanner and test delivery, or move you to scan-to-cloud folders.
How a remote fix works
- 1
Tell us what’s happening
Two minutes with the form on this page. No account needed.
- 2
Get a fixed price
A personal reply within one business day, with the price agreed before any work starts.
- 3
We fix it remotely
You approve access, follow progress and pay in your private client portal.
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Fast help without a visit: with your permission, we connect securely to your computer and fix software, email, printing and account problems while you watch.
Questions
Why did scan to email stop working without any changes?
Microsoft and Google have been retiring the older sign-in method many scanners relied on, so it stops on their schedule, not yours.
Can I just create an app password?
Sometimes, depending on your provider and security settings, but a relay or modern sign-in is more reliable long term.
Can you fix this remotely?
We set up a secure relay or modern sign-in, configure every scanner and test delivery, or move you to scan-to-cloud folders.
Want us to just fix it?
Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a personal reply within one business day.
- Big projects and small ones are all welcome
- Fixed-price quotes, no surprise invoices
- You own your code, data and accounts
- A client portal to track progress, invoices and payments
- Rooted in Wisconsin, serving businesses nationwide