Tech fixes · Scams Targeting Seniors & Families
Email Saying Your Geek Squad, Norton or McAfee Plan Renewed? Likely a Scam
This is one of the most common scams aimed at seniors: a fake invoice for a renewal you never bought, with a phone number to “cancel.” Don’t call it. Check your real subscriptions and card statement yourself, and delete the email.
Also searched as: Geek Squad renewal email scam · Norton invoice scam · McAfee renewal scam email · fake subscription invoice with phone number
- Starting price
- From $350, including the app
- Where
- Remote, anywhere in the U.S.
- Quote
- Fixed price before work starts
Try this first
- Don’t call the number or open attachments
- Check the card statement: there’s usually no charge at all
- Mark the email as phishing or spam
- If you already called, follow the steps for remote-access scams
When it’s more than a quick fix
If you called and they connected to the computer or asked for bank details, the computer and accounts need checking today.
How we fix it remotely
We clean up after the call if one happened and set up email that only shows approved senders, so fake invoices never reach the screen.
How a remote fix works
- 1
Tell us what’s happening
Two minutes with the form on this page. No account needed.
- 2
Get a fixed price
A reply within one business day, with the price agreed before any work starts.
- 3
We fix it remotely
You approve access, follow progress and pay in your private client portal.
Related services
Scam-Proof Email for Seniors (Approved Senders Only)
One simple, large-print email app where only approved people get through. Scam emails, fake invoices and phishing never reach the screen, because nobody outside the list gets in.
Help After a Scam: Seniors & Families
Fast, calm help after a scam: we remove the scammer’s remote-access software, lock down accounts, change passwords and help the family report it and contact the bank.
Scam-Proof Computer Setup for Seniors
A computer that’s hard to scam: fake virus pop-ups blocked, remote-access scam tools blocked, automatic updates and backups, and one button that calls family instead of a stranger.
Questions
But the email had the real logo.
Logos are easy to copy. The phone number and the urgency give it away.
How do I cancel a real subscription?
Open the company’s real website or app yourself, or call the number on your statement, never the one in the email.
Can you fix this remotely?
We clean up after the call if one happened and set up email that only shows approved senders, so fake invoices never reach the screen.
More scams targeting seniors & families fixes
- Parent Let a Scammer Into Their Computer
- Got a “Grandma, I’m in Trouble” Call
- Asked to Pay With Gift Cards
- Fake Amazon or Refund Call About an Overpayment
- Call Saying Medicare or Social Security Is Suspended
- Elderly Parent Getting Scam Calls All Day
- Parent Keeps Getting Scam Emails
- Text About an Unpaid Toll or Missed Package
- Worried a Parent Is in an Online Romance Scam
- Parent’s Email Hacked and Sending Scams to Friends
Want us to just fix it?
Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a reply within one business day.
- Big projects and small ones are all welcome
- Fixed-price quotes, no surprise invoices
- You own your code, data and accounts
- A client portal to track progress, invoices and payments
- Rooted in Wisconsin, serving businesses nationwide
Rather talk it through? Call us