Tech fixes · Scams Targeting Seniors & Families
Parent Let a Scammer Into Their Computer? Do This Now
Disconnect the computer from the internet right away, then call the bank from the number on the card if any banking was opened. From a different device, change the email and banking passwords. The remote-access program the scammer installed must be removed before the computer goes back online.
Also searched as: scammer remote access to my mom’s computer · elderly parent let tech support scammer in · scammer installed AnyDesk · fake Microsoft support connected to computer
- Starting price
- From $250
- Where
- Remote, anywhere in the U.S.
- Quote
- Fixed price before work starts
Try this first
- Unplug the network cable or turn off Wi-Fi on that computer
- Call the bank and card companies using the numbers on the cards
- Change email and banking passwords from a different, trusted device
- Don’t take any more calls from the “technician”; they often call back
- Write down what the scammer said, the phone number and any amounts
- Report it at ReportFraud.ftc.gov and the FBI’s ic3.gov
When it’s more than a quick fix
If money moved, banking was opened during the call or you can’t tell what was installed, get help the same day. Scammers often leave a way back in.
How we fix it remotely
We remove the remote-access software and anything else left behind, check email rules and saved passwords, lock down accounts with two-step sign-in and set the computer up so it can’t happen the same way again.
How a remote fix works
- 1
Tell us what’s happening
Two minutes with the form on this page. No account needed.
- 2
Get a fixed price
A reply within one business day, with the price agreed before any work starts.
- 3
We fix it remotely
You approve access, follow progress and pay in your private client portal.
Related services
Help After a Scam: Seniors & Families
Fast, calm help after a scam: we remove the scammer’s remote-access software, lock down accounts, change passwords and help the family report it and contact the bank.
Scam-Proof Computer Setup for Seniors
A computer that’s hard to scam: fake virus pop-ups blocked, remote-access scam tools blocked, automatic updates and backups, and one button that calls family instead of a stranger.
Family Scam Alerts & Money Safeguards
Set up the alerts and safeguards that catch scams in time: bank and card alerts to a trusted family member, credit freezes and a plan for what to do when something looks wrong.
Questions
Can the scammer still get in after we hang up?
Yes, if their remote-access program is still installed. Keep the computer offline until it’s removed.
Is it safe to use the computer for anything?
Not until it’s been checked. Use a phone or another computer for banking and email until then.
Can you fix this remotely?
We remove the remote-access software and anything else left behind, check email rules and saved passwords, lock down accounts with two-step sign-in and set the computer up so it can’t happen the same way again.
More scams targeting seniors & families fixes
- Got a “Grandma, I’m in Trouble” Call
- Asked to Pay With Gift Cards
- Fake Amazon or Refund Call About an Overpayment
- Call Saying Medicare or Social Security Is Suspended
- Elderly Parent Getting Scam Calls All Day
- Parent Keeps Getting Scam Emails
- Text About an Unpaid Toll or Missed Package
- Email Saying Your Geek Squad, Norton or McAfee Plan Renewed
- Worried a Parent Is in an Online Romance Scam
- Parent’s Email Hacked and Sending Scams to Friends
Want us to just fix it?
Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a reply within one business day.
- Big projects and small ones are all welcome
- Fixed-price quotes, no surprise invoices
- You own your code, data and accounts
- A client portal to track progress, invoices and payments
- Rooted in Wisconsin, serving businesses nationwide
Rather talk it through? Call us