Tech fixes · Windows PC Problems

Blue Screen Errors on Windows? How to Find What’s Crashing Your PC

Write down the stop code, then think about what changed: a new driver, device or update. Most repeat blue screens come from a driver, and the crash dump files Windows saves show which one; failing memory or drives cause most of the rest.

Also searched as: blue screen of death · BSOD Windows 11 · your PC ran into a problem and needs to restart · stop code error

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Try this first

  1. Write down the stop code shown on the blue screen
  2. Undo the most recent driver, device or app change
  3. Install pending Windows updates and the maker’s latest drivers
  4. As administrator, run sfc /scannow and then DISM /Online /Cleanup-Image /RestoreHealth
  5. Run Windows Memory Diagnostic
  6. Check the drive’s health and back up your files

When it’s more than a quick fix

If blue screens keep coming after updates and checks, or Windows won’t start at all, back up your files before trying anything else.

How we fix it remotely

We read the crash dumps and event logs over Remote Help, fix the driver or update behind the crashes, and test memory and storage.

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    Tell us what’s happening

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    Get a fixed price

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    We fix it remotely

    You approve access, follow progress and pay in your private client portal.

Can we fix it remotely?

Most computer problems, yes. With Remote Help you watch every step, approve anything risky and end the session any time.

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Questions

Is a blue screen a virus?

Rarely. It’s almost always a driver, update or hardware problem.

Does one blue screen mean my computer is dying?

No. A single crash happens. Repeated crashes with the same stop code point to a cause that can usually be fixed.

Can you fix this remotely?

We read the crash dumps and event logs over Remote Help, fix the driver or update behind the crashes, and test memory and storage.

Want us to just fix it?

Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a reply within one business day.

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