Tech fixes · Windows PC Problems

Bluetooth Headphones Won’t Connect to Your PC? How to Fix Pairing

Remove the device in Bluetooth settings, put the headphones back in pairing mode and add them again, then choose them as the sound output. If Bluetooth itself is missing or failing, update or reinstall the Bluetooth driver.

Also searched as: Bluetooth not working Windows 11 · AirPods won’t connect to PC · Bluetooth headphones connected but no sound · Bluetooth missing from settings

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Try this first

Disconnect the headphones from your phone
Remove them in Settings › Bluetooth & devices
Put them in pairing mode and add them again
Pick them as the output in sound settings
Update or reinstall the Bluetooth driver
Restart the computer

When it’s more than a quick fix

If Bluetooth is missing from Settings entirely, the adapter is switched off or needs a driver fix.

How we fix it remotely

We fix the Bluetooth driver and services over Remote Help and get your headphones or speakers working, microphone included.

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We fix it remotely
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Can we fix it remotely?

Most computer problems, yes. With Remote Help you watch every step, approve anything risky and end the session any time.

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Questions

Why do my headphones connect but play no sound?

Windows is still sending sound to the speakers. Pick the headphones as the output.

Why does the microphone sound bad on Bluetooth headphones?

Many headphones switch to a lower-quality mode for calls. A wired or USB headset sounds better in meetings.

Can you fix this remotely?

We fix the Bluetooth driver and services over Remote Help and get your headphones or speakers working, microphone included.

Want us to just fix it?

Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a reply within one business day.

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