Tech fixes · Windows PC Problems

“USB Device Not Recognized”? How to Fix It on Windows

Unplug the device, restart, and try another port and cable. If several devices fail, turn off USB selective suspend and update the chipset and USB drivers; if one device fails on every computer, the device itself is the problem.

Also searched as: USB device not recognized Windows 11 · USB ports not working · USB keeps disconnecting · device descriptor request failed

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Try this first

Plug straight into the computer, not a hub
Try another cable
Restart the computer
In Device Manager, uninstall the unknown device and choose Scan for hardware changes
Turn off USB selective suspend in the power plan’s advanced settings
Update chipset drivers from the computer maker

When it’s more than a quick fix

If every USB port stops working at once, or ports feel loose or burnt, the computer needs hands-on repair.

How we fix it remotely

We fix the drivers and power settings over Remote Help and tell you if a port or device needs replacing.

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Tell us what’s happening
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Get a fixed price
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We fix it remotely
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Can we fix it remotely?

Most computer problems, yes. With Remote Help you watch every step, approve anything risky and end the session any time.

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Questions

Why does USB work after a restart and then stop?

Usually power saving switching the port off. Turning off selective suspend usually fixes it.

Can a USB device damage my computer?

A faulty device rarely does, but stop using one that gets hot or smells burnt.

Can you fix this remotely?

We fix the drivers and power settings over Remote Help and tell you if a port or device needs replacing.

Want us to just fix it?

Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a reply within one business day.

Big projects and small ones are all welcome
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You own your code, data and accounts
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