Tech fixes · Windows PC Problems
Files Renamed and Won’t Open? What to Do About Ransomware
Disconnect the computer from the network right away (unplug it or turn off Wi-Fi; if you can’t, shut it down), don’t contact or pay the attackers yet, and get help. Check your backups and every computer that shares files with it.
Also searched as: files encrypted ransomware · files have a strange extension · ransom note on my computer · all my files are locked
- Starting price
- From $500
- Where
- Remote, anywhere in the U.S.
- Quote
- Fixed price before work starts
Try this first
- Disconnect the affected computer from the network
- Don’t delete the ransom note or the encrypted files
- Check other computers and shared drives
- Make sure your backups are safe and disconnected
- Report it to the FBI at ic3.gov
- Call your cyber insurance carrier if you have one
When it’s more than a quick fix
For any business, ransomware is an emergency: get professional incident response before restoring anything, so it doesn’t come right back.
How we fix it remotely
We help contain it, identify what hit you, restore from clean backups and close the hole it came through, and we coordinate with your insurer if you have one.
Tired of problems like this? Managed IT plans from $750 a month put one team in charge of all your tech.
How a remote fix works
- 1
Tell us what’s happening
Two minutes with the form on this page. No account needed.
- 2
Get a fixed price
A reply within one business day, with the price agreed before any work starts.
- 3
We fix it remotely
You approve access, follow progress and pay in your private client portal.
Can we fix it remotely?
Most computer problems, yes. With Remote Help you watch every step, approve anything risky and end the session any time.
Related services
Cyber Incident Response (Hacked, Ransomware or Breach)
Hacked, locked out or hit by ransomware? We help right away: contain the damage, find out what happened, restore systems and guide your next steps.
Ransomware Protection & Recovery Planning
Make ransomware a bad day instead of a disaster: layered protection, backups attackers cannot touch and a tested plan to get running again.
Data Backup & Recovery for Offices
Automatic backups of computers, files, email and accounting data, kept off site and tested, so a dead drive or ransomware is an inconvenience, not a disaster.
Questions
Should I pay the ransom?
Law enforcement advises against it: there’s no guarantee you’ll get your files back. Talk to your insurer and an incident responder first.
Can encrypted files be recovered without paying?
Sometimes: from backups, previous versions, or free decryptors for some older strains.
Can you fix this remotely?
We help contain it, identify what hit you, restore from clean backups and close the hole it came through, and we coordinate with your insurer if you have one.
More windows PC problems fixes
- No Sound on Your Windows PC
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- Wi-Fi Connected but No Internet
- Blue Screen Errors on Windows
- Computer Restarts or Freezes on Its Own
- Disk at 100% in Task Manager
- Laptop Battery Draining Fast
- External Hard Drive Not Showing Up
- “USB Device Not Recognized”
- Webcam or Microphone Not Working in Teams or Zoom
Want us to just fix it?
Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a reply within one business day.
- Big projects and small ones are all welcome
- Fixed-price quotes, no surprise invoices
- You own your code, data and accounts
- A client portal to track progress, invoices and payments
- Rooted in Wisconsin, serving businesses nationwide
Rather talk it through? Call us