Tech fixes · Windows PC Problems
Work VPN Won’t Connect From Home? How to Fix It
Restart the VPN app and the computer, confirm your sign-in and two-step approval, and try another network, like a phone hotspot, to rule out your home router. If it connects but nothing works, DNS or routing settings need fixing.
Also searched as: VPN not connecting Windows 11 · FortiClient VPN not connecting · Cisco Secure Client connection failed · VPN connected but can’t reach server
- Starting price
- From $400
- Where
- Remote, anywhere in the U.S.
- Quote
- Fixed price before work starts
Try this first
- Restart the VPN app and the computer
- Check your username, password and two-step approval
- Try a phone hotspot to rule out your home network
- Update the VPN app
- Check that the date and time are correct
- Ask IT whether your account or device is allowed
When it’s more than a quick fix
If the whole team can’t connect, the problem is at the office firewall, not each laptop.
How we fix it remotely
We troubleshoot the laptop over Remote Help and, for businesses, fix the VPN or firewall at the office side too.
Tired of problems like this? Managed IT plans from $750 a month put one team in charge of all your tech.
How a remote fix works
- 1
Tell us what’s happening
Two minutes with the form on this page. No account needed.
- 2
Get a fixed price
A reply within one business day, with the price agreed before any work starts.
- 3
We fix it remotely
You approve access, follow progress and pay in your private client portal.
Can we fix it remotely?
Most computer problems, yes. With Remote Help you watch every step, approve anything risky and end the session any time.
Related services
Business Firewall & VPN Setup
A properly configured firewall and secure remote access, so staff can work from anywhere without leaving a door open for attackers.
Remote Tech Support for Home & Home Office
Fast help without a visit: with your permission, we connect securely to your computer with our Remote Help app and fix software, email, printing and account problems while you watch.
Small Business IT Support
Friendly IT support for offices and shops without an IT person: computers, email, Wi-Fi, printers, accounts, backups and security, handled.
Questions
Why does the VPN work on my phone hotspot but not at home?
Your home router may block VPN traffic or use the same address range as the office.
Is there something better than a VPN?
Many small businesses now use cloud apps and secure access services instead. We can help you decide.
Can you fix this remotely?
We troubleshoot the laptop over Remote Help and, for businesses, fix the VPN or firewall at the office side too.
More windows PC problems fixes
- No Sound on Your Windows PC
- Laptop Wi-Fi Keeps Disconnecting
- Wi-Fi Connected but No Internet
- Blue Screen Errors on Windows
- Computer Restarts or Freezes on Its Own
- Disk at 100% in Task Manager
- Laptop Battery Draining Fast
- External Hard Drive Not Showing Up
- “USB Device Not Recognized”
- Webcam or Microphone Not Working in Teams or Zoom
Want us to just fix it?
Tell us what’s happening. Most problems like this are fixed remotely, often the same day, and every request gets a reply within one business day.
- Big projects and small ones are all welcome
- Fixed-price quotes, no surprise invoices
- You own your code, data and accounts
- A client portal to track progress, invoices and payments
- Rooted in Wisconsin, serving businesses nationwide
Rather talk it through? Call us