Managed IT · Help desk & devices
Managed Help Desk, Computers, Printers & Wi-Fi
When something breaks, your team asks us instead of the owner. Our help desk handles everyday problems, from passwords and printers to slow laptops, mostly remotely with Remote Help, where your people see every step. We keep every computer updated and secure, set up new hires before their first day and handle hardware from purchase to retirement.
Also searched as: IT help desk · outsourced help desk · desktop support · device management · network management
- Included in
- Every managed IT plan
- Plans from
- $750/month
- You own
- Every account
- Support
- Remote, and on site in much of Wisconsin
What we take over
- Help desk through your client portal, email or a phone message, with no hourly bills for covered people
- Remote fixes with Remote Help: one-time codes, every step shown and risky changes approved first
- Windows and Mac updates, patches and health monitoring
- Company phones and tablets managed, so a lost device can be locked or wiped
- Printers, scanners and shared devices
- Office Wi-Fi, firewalls, switches and internet service
- New hire setup, and access switched off the day someone leaves
The keys stay yours
- Device management and admin accounts in your company’s name
- An inventory of every computer, phone and license you own
- Network passwords and settings stored in your company password vault
Software we work with
Each links to a plain-English explanation in our software encyclopedia.
- Remote Monitoring & Management (RMM)
- Mobile Device Management (MDM)
- Patch Management Software
- Help Desk & Ticketing Software
- Network Monitoring Software
- Firewall & UTM
Remote fixes use Remote Help: you start each session with a one-time code and see every step.
Related services
Each is also available as a one-time project.
Small Business IT Support
Friendly IT support for offices and shops without an IT person: computers, email, Wi-Fi, printers, accounts, backups and security, handled.
Remote Tech Support for Home & Home Office
Fast help without a visit: with your permission, we connect securely to your computer with our Remote Help app and fix software, email, printing and account problems while you watch.
Computer Setup, Upgrades & Data Transfers
New computers set up right: data moved, software installed, printers connected, security turned on and old machines wiped safely.
Business Wi-Fi & Network Setup
Fast, secure Wi-Fi and networks for offices, shops, restaurants and shop floors, with separate guest Wi-Fi and coverage that reaches the back room.
New Computer Setup & Data Transfer
Your new computer, ready on day one: files, photos, email, passwords and printers moved over, junk removed and protection turned on.
Printer Setup & Troubleshooting
Printer offline again? We set up and fix home and office printers, scanners and label printers so everyone can print from every device.
Windows 10 End of Support & Windows 11 Upgrades
Windows 10 no longer gets regular security updates. We check which computers can move to Windows 11, upgrade them safely and help you replace the ones that cannot.
Mac Repair & Support
Help for Mac users: slow MacBooks, storage full, iCloud and email trouble, data moves, printer setup and Apple account headaches.
POS, Printer & Device Setup
Point-of-sale systems, card readers, receipt and kitchen printers, label printers and tablets set up correctly and connected to your network.
Problems this prevents
Common problems we fix for businesses without a plan, and keep from happening for businesses on one.
- Computer Running Slow
- Windows Update Stuck or Failing
- C: Drive Full
- Printer Says Offline
- Scan to Email Stopped Working
- Moving to a New Computer
- Computer Asking for a BitLocker Recovery Key
- No Sound on Your Windows PC
- Laptop Wi-Fi Keeps Disconnecting
- Wi-Fi Connected but No Internet
- Blue Screen Errors on Windows
- Computer Restarts or Freezes on Its Own
Plans that include this
Essentials
From
$750/month
Small teams of about 1 to 10 people
- Help desk for every covered person, with no hourly bills
- Email, team chat, files and phones run for you
- Website hosting, updates and small changes
- Your CRM and business apps looked after
- Security, backups and device updates handled
- Your core tech stack set up and documented
- Quarterly technology review
Growth
From
$2,000/month
Growing teams of about 10 to 25 people
- Everything in Essentials
- Priority support queue
- Build time each month for improvements
- New hires and departures handled start to finish
- One workflow automated every quarter
- Security awareness training for your team
- Monthly check-in
Business
From
$4,500/month
Established teams of about 25 to 60 people
- Everything in Growth
- More build time for new systems and integrations
- Compliance help: HIPAA, PCI DSS and cyber insurance questionnaires
- Device buying, setup and retirement managed
- Phishing tests and security reports
- Up to three locations
- Monthly technology planning meeting
Organization
From $7,500 to
$10,000/month
Larger organizations: 60+ people, several locations or an in-house IT team
- Everything in Business
- Top priority and a shared team channel
- Works alongside your in-house IT staff (co-managed IT)
- Any number of locations
- Incident response plan and a yearly practice run
- Yearly backup restore and disaster recovery test
- Technology roadmap and budget for leadership
Everything else in your plan
Email & team communication
Microsoft 365 or Google Workspace, team chat, video meetings, shared files and business phones, run for you.
Website
Hosting, updates, security, backups and the changes you ask for, plus your domain, Google profile and listings.
CRM & business software
Your CRM, accounting connections, scheduling and the other apps you pay for: set up, connected and kept clean.
Security & backups
Multi-factor sign-in, password management, threat protection, tested backups and help with compliance and cyber insurance.
AI & automation
Company AI accounts, a private assistant for your documents, automated busywork and an AI policy your team follows.
Questions
How does our team ask for help?
However is easiest: the client portal, email or a phone message. Every request is tracked in your portal, so you can see what was asked, what was done and when.
Do you come on site?
Most problems are fixed remotely, which is faster. When something needs hands, we come on site across much of Wisconsin. Elsewhere we ship pre-configured equipment or arrange local hands.
Do you support Macs and phones?
Yes. Windows PCs, Macs, iPhones, Android phones, iPads and Chromebooks can all be covered.
Is this included in every plan?
Yes. It’s part of every managed IT plan, from Essentials at $750 a month. Larger plans add more build time, priority and planning.
Can we hire you for just this?
Yes. Each piece is also available as a one-time project; see the related services on this page. Many businesses start with one project and move to a plan once they see how we work.
Get a free tech audit
Tell us about your team and your tech. We reply within one business day to set up a free tech audit, then send a plan and a fixed monthly price.
- A plain-English report on what you have and what needs attention
- A fixed monthly price, with no hourly bills for everyday help
- Every account stays in your company’s name
- Remote first, with on-site visits across much of Wisconsin
Rather talk it through? Call us