Managed IT · Help desk
Managed IT Help Desk for Software, Accounts & Sign-Ins
When something stops working, your team asks us instead of the owner. Our help desk handles the everyday problems: passwords and sign-ins, email and Microsoft 365 or Google issues, apps that crash or won’t install and Windows problems we fix remotely with Remote Help, where your people see every step. New people get their accounts before their first day, and people who leave lose access the day they go.
Also searched as: IT help desk · outsourced help desk · remote IT support · Microsoft 365 support · software support
- Included in
- Every managed IT plan
- Plans from
- $750/month
- You own
- Every account
- Support
- Remote, anywhere in the U.S.
What we take over
- Help desk through your client portal or email, with no hourly bills for covered people
- Password resets, sign-in problems and multi-factor sign-in help
- Email, calendar and file-sharing problems in Microsoft 365 or Google Workspace
- Apps that crash, won’t install or won’t sign in
- Remote fixes for Windows PCs with Remote Help: one-time codes, every step shown and risky changes approved first
- New hire accounts ready on day one, and access switched off the day someone leaves
- Answers your team can find again, in a shared help guide
The keys stay yours
- Admin accounts in your company’s name, with ours separate and removable
- A list of every app and license your team uses
- Every request and fix recorded in your client portal
Software we work with
Each links to a plain-English explanation in our software encyclopedia.
- Help Desk & Ticketing Software
- IT Service Management (ITSM)
- Identity & Access Management (SSO)
- Password Manager
- Knowledge Base & Wiki Software
Remote fixes use Remote Help: you start each session with a one-time code and see every step.
Related services
Each is also available as a one-time project.
Small Business IT Support
Friendly remote IT support for offices and shops without an IT person: email, accounts, software, backups and security, handled.
Remote Tech Support for Home & Home Office
Fast help without a visit: with your permission, we connect securely to your computer with our Remote Help app and fix software, email, printing and account problems while you watch.
Microsoft 365 & Google Workspace Help
Set up and manage Microsoft 365 or Google Workspace: users, shared mailboxes, Teams or Drive, permissions, security and licensing that fits.
Slow Computer Fix & Tune-Up
Make a slow computer fast again: we remove the junk slowing it down, fix startup problems and recommend the one upgrade that will help most.
Virus, Pop-Up & Malware Removal
Get rid of viruses, pop-ups, fake warnings and hijacked browsers, then lock the computer down so it does not happen again.
Windows 10 End of Support & Windows 11 Upgrades
Windows 10 no longer gets regular security updates. We check which computers can move to Windows 11, upgrade them safely and help you replace the ones that cannot.
Multi-Factor Authentication (MFA) Rollout
The single best defense against stolen passwords: multi-factor sign-in on email, banking, remote access and key apps, rolled out without chaos.
Password Manager Rollout for Teams
Stop sharing passwords on sticky notes and spreadsheets: a team password manager with shared vaults, strong unique passwords and clean offboarding.
Small Business Technology Audit
A clear review of your computers, software, subscriptions, security and website, with a prioritized plan and a list of costs you can cut.
Problems this prevents
Common problems we fix for businesses without a plan, and keep from happening for businesses on one.
- OneDrive Not Syncing
- Microsoft Teams Not Loading or Signing In
- SharePoint or Google Drive Sharing a Mess
- Lost Your Phone and Can’t Sign In
- Microsoft 365 Account Blocked for Suspicious Activity
- Calendar Not Syncing Between Outlook, Google and Your Phone
- Which Microsoft 365 Plan Do You Need, and Are You Overpaying
- Outlook Search Not Finding Emails
- Locked Out of Microsoft 365 Admin
- Locked Out of Google Workspace Admin
- No Sound on Your Windows PC
- Laptop Wi-Fi Keeps Disconnecting
Plans that include this
Essentials
From
$750/month
Small teams of about 1 to 10 people
- Help desk for software and account problems, with no hourly bills
- Email, calendars, team chat and files run for you
- Website hosting, updates and small changes
- Your CRM and business apps looked after
- Security settings and backups handled
- Your core tech stack set up and documented
- A written technology review every quarter
Growth
From
$2,000/month
Growing teams of about 10 to 25 people
- Everything in Essentials
- Priority support queue
- Build time each month for improvements
- New hires and departures: every account set up and shut off
- One workflow automated every quarter
- Online security awareness training for your team
- A monthly report: what we did and what’s next
Business
From
$4,500/month
Established teams of about 25 to 50 people
- Everything in Growth
- More build time for new systems and integrations
- Compliance help: HIPAA, PCI DSS and cyber insurance questionnaires
- Phishing tests and security reports
- Dashboards that pull numbers from all your tools
- A quarterly access review: who can see what
- A monthly plan for what to improve next
Organization
From $7,500 to
$10,000/month
Teams of about 50 to 100 people, or teams with their own IT staff
- Everything in Business
- Top priority and a shared team channel
- Works alongside your in-house IT staff (co-managed IT)
- The most build time for custom software and automation
- A written incident response plan, reviewed every year
- A yearly backup restore test
- Technology roadmap and budget for leadership
Everything else in your plan
Email & team communication
Microsoft 365 or Google Workspace, team chat, video meetings and shared files, run for you.
Website
Hosting, updates, security, backups and the changes you ask for, plus your domain, Google profile and listings.
CRM & business software
Your CRM, accounting connections, scheduling and the other apps you pay for: set up, connected and kept clean.
Security & backups
Multi-factor sign-in, password management, threat protection, tested backups and help with compliance and cyber insurance.
AI & automation
Company AI accounts, a private assistant for your documents, automated busywork and an AI policy your team follows.
Questions
How does our team ask for help?
However is easiest: the client portal or email. Every request is tracked in your portal, so you can see what was asked, what was done and when.
What can you fix remotely?
Most software problems: sign-in and password trouble, email and Microsoft 365 or Google issues, apps that crash or won’t install, slow or misbehaving Windows PCs and settings that need changing.
Do you look after our computers and phones?
We look after the software and accounts your team uses. Buying, repairing and replacing the devices themselves stays with you or your hardware vendor, and we’re glad to work alongside them.
Is this included in every plan?
Yes. It’s part of every managed IT plan, from Essentials at $750 a month. Larger plans add more build time, priority and planning.
Can we hire you for just this?
Yes. Each piece is also available as a one-time project; see the related services on this page. Many businesses start with one project and move to a plan once they see how we work.
Get a free tech audit
Tell us about your team and your tech. We reply within one business day to set up a free tech audit, then send a plan and a fixed monthly price.
- A plain-English report on what you have and what needs attention
- A fixed monthly price, with no hourly bills for everyday help
- Every account stays in your company’s name
- Everything handled online, with nothing to schedule
Rather talk it through? Call us